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RETURNS AND REFUND POLICY

  1. APPLICABILITY

This Return and Refund Policy has been drafted for Delta Hemp Life Co’s customers. This Policy is directed towards all the buyers and customers who are going to purchase CBD products from our Online store. As part of our commitment to you, all the products which have been bought through Delta Life Hemp Co website are eligible for return under certain conditions. In case you have received a damaged product you may return it as well.   

Please make sure that you understand our return and refund policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words.

  1. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the product you received is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

  1. TIME LIMIT

Purchases made on our website may be returned for a refund or exchange within 7 days from the date of delivery. If 7 days have passed since the delivery of the product, we will be unable to offer you any refund or exchanges. No further days will be awarded to anyone for any reason for the purpose of the return.

  1. NON-RETURNABLE PRODUCTS 
  • All products and items that have been purchased through special, custom, and customized orders cannot be returned.
  • Any opened or consumed package is non-returnable.
  • Any other items that have been purchased during specific promotions or sales are non-returnable. 

5. CONDITIONS OF RETURN

In order for us to proceed in giving you a refund, the following conditions must be met:

  • Please email us at deltalifehemp@gmail.com to initiate the return procedure.
  • The item must have been bought through our website.
  • The item must be complete in the same condition you received it, and in its original packaging.
  • You must send the item to the address provided by us.
  • Any item you have accepted and then returned is your responsibility until it reaches the original sender. Please, therefore, ensure that you send your item back to the seller using a delivery service that insures you of the value of the goods. Please package the product securely.
  • Buyers are responsible for the shipping costs and handling charges associated with shipping items.

6. REFUND PROCESS

Once your return has been received and accepted, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. If a refund is approved, a credit will automatically be applied to your original method of payment.

  1. CONTACT US

If you have any questions or wish to inquire about your return or refund please contact us at deltalifehemp@gmail.com.